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An MCP (Model Context Protocol) AI agent is a conversational interface that connects to multiple services or data sources via standardized “contexts,” letting you query and control them through natural language.
A common example is a support-desk assistant that combines CRM, ticketing, and knowledge-base systems: the MCP agent pulls customer info from the CRM, creates tickets in the helpdesk, and fetches articles from the KB—all within one chat.
An API (Application Programming Interface) defines how one application talks to another at the code level. An MCP standardizes those connections into context modules so non-developers can wire up and converse with multiple APIs through a unified chat interface.
MCP platforms enforce per-context authentication (OAuth, API keys), encrypt all data in transit, and support role-based access controls. Context schemas declare required permissions, and audit logs track every query and action.